Thank you for purchasing from Lourdes-Shrine.org. If you are not entirely satisfied with your purchase, we’re here to help.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the USPS as our carrier to deliver our orders.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Import duties, taxes, tariff, customs clearance charges, brokerage fees, etc. are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the product cost and transportation fee for your order. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
The Virtual Lourdes Shrine will be honoring Shipping Insurance purchased accordingly.
Coverage includes replacement of physical items that were damaged, lost, or stolen while in transit.
Coverage does not include items refused upon acceptance, or products delivered to or received by other people due to the customer providing incorrect or incomplete address.
Claims must be filed within 30 days of shipment date. To file a claim, email support(at)lourdes-shrine.org and provide the following information:
Our products can be returned within 60 days of the original purchase of the product. Before you return a product, please make sure that the product was purchased in the last 60 days and that the product is in its original packaging.
Shipping charges incurred in connection with the return of a product will be covered by you.
Send the product with its original packing to:
FDC Returns (c/o Altius Technologies Ltd.)
P.O. Box 61553
Savannah, GA 31420
If you have any questions about our policies, please contact us by visiting this page on our website: Contact Us